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May FedCMCoP Meeting -- Understanding Customer and Employee Experience

  • May 19, 2022
  • 12:00 PM - 1:00 PM
  • Zoom


Registration is closed

Join us as we explore the intersection between Customer Experience, Employee Experience, and Innovation. HUD leveraged the OMB A-11, Section 280 on Customer Experience (CX) and the recent Executive Order on CX to launch the Synergy Innovation Lab during the pandemic. A’ndrea Jones will share the challenges and lessons learned leading this initiative. What does that have to do with change management? Everything!  Innovation IS Change.

Date: May 19, 2022
Time: Noon - 1:00 p.m. Eastern

If you have questions, please email


Free to ACMP DC members; $10 for non-members 

About the Speaker: Ms. Jones is a public servant with over 15 years of federal service. During her tenure at the Department of Housing and Urban Development, she held a variety of positions including Acting Budget Officer, Administrative Officer, Data Quality Section Chief, Sr. Customer Experience Strategist.  She is now serving in the Office of the Chief Performance Management Officer as a Senior Program Manager of the HUD Synergy Innovation Lab.

Association of Change Management Professionals, DC Chapter, PO Box 23806470 L’Enfant Plaza, Ste 23806

Washington, DC 20026

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